Booking Cancellation

In case of cancellations, the amount to which you are entitled according to the cancellation policy will be refunded within 3 to 5 working days.

Please note: when canceling a non-flex booking, you are not entitled to a refund.

Cancel your reservation

Enter the reservation number and email address you used to make the booking. Please note: only online bookings made via the Stayokay website can be cancelled here.

e.g. 40099-20-1234

Reservation not found

Are you sure you've entered the correct information? Try again. If that doesn't work, you can of course contact us.

Find reservation

Groepsboeking begint binnen 7 dagen

Annuleren van een groepsboeking kan alleen tot 7 dagen voor aankomst.

Hostel contact informatie

Online cancellations temporarily unavailable!

Due to a system upgrade, online cancellations are currently unavailable. This service will be available again in the afternoon of 19 May.

Need to cancel before 19 or 20 May? Please contact the hostel directly.

Did you (partially) pay for your booking with a gift voucher? Send an email to info@stayokay.com to get the amount of the gift voucher back (on the voucher).