Stayokay applies the following cancellation policy for reservations made online. In case of cancellations, the amount to which you are entitled according to the cancellation conditions will be refunded within 3 to 5 working days.
Please note: when canceling a non-flex booking you are not entitled to a refund.
Check out our cancellation guidelines due to the spread of the Coronavirus.
Did you (partially) pay for your booking with a gift voucher? Send an email to firstname.lastname@example.org to get the amount of the gift voucher back.